Operating System: Mac OS 10.4.11
WarCraft III Version: latest

The background music is not cycling properly. Initially, the game plays a portion of the soundtrack for whatever race I happen to be playing, then silence for the rest of that particular game. The only way to kick the soundtrack back on is to hit CTRL+M a couple of times, but then it only plays one portion again and stops.

Hi, Mowgli

Mac OS X will automatically generate .plist files in your ~/Library/Preferences/ folder for some of our games. Please use the steps below to remove preferences files for our games before you play again.

* Click on the Desktop.
* Select the "Go To Folder" option in the Go menu at the top of the screen.
* Type in: ~/Library/Preferences/
* Press the Return key on the keyboard.
* Search for any files with the word "Blizzard" in the title and delete them.
* Search for any files with the word "Battle.net" in the title and delete them.
* Search for any files with the game names "Diablo", "Starcraft", "Warcraft" in their titles and delete them.

What kind of speakers are you using?

I'm sorry to hear that it's still giving you problems, Mowgli. I'm afraid we may need to reinstall WC3.

Please use the steps below to repair file permission settings on the hard drive.

1. Navigate to /Applications/Utilities/ and open Disk Utility
2. Select the hard drive the game is installed on
3. Select the First Aid option
4. Click on the Repair Disk Permissions button

Repair Directory Procedure:

1. Shut down the computer.
2. Power up holding Cmd (Apple) +s until you get a black screen with white type
3. At the cursor please type the following: /sbin/fsck -f -y and press return
*NOTE - Please be aware that some of the procedures will look like they are frozen, but are actually taking a long time i.e. checking hierarchy
4. If anything had to be repaired, repeat step 3. Do this until it says "The Volume appears to be OK."
5. Once things are repaired type exit and press return
6. Computer will boot into Mac OS

I would also recommend running the Apple Hardware Test. You will need to have the original disc your computer was shipped with mounted in the drive. Hold down the "D" key while rebooting to get into the Apple Hardware Test from the choices. If you don't have an Intel-based Mac, you'll need to hold down "Option" while booting to get to the Startup Manager. Then you can choose the AHT from the options there.

I'd recommend an extended test of all hardware, looping if that's possible. That will let us know for sure if there are any hardware problems. If it reports any hardware issues, you'll want to contact a local Apple Service Provider to address those.

Please use the following steps to uninstall the game:

1) How to remove the Warcraft III folder:
* Find the Warcraft III folder on your hard drive and open it.
* Copy or move the Save folder to the desktop.
* Copy or move any maps you have made (in the Maps folder) to the desktop.
* Delete the Warcraft III folder.

2) How to remove the preferences files for the game and battle.net:
* If you are using Mac OS X, open the ~/Library/Preferences folder using the Finder's Go To Folder option.
* If you are using Mac OS 9.2.2 or earlier open the System folder and then open the Preferences folder.
* Find all the files in the Preferences folder which contain the words "Warcraft III", "BNUpdate", "Blizzard", or "Battle.net" and delete those files.

3) Run the installer for Warcraft III: Reign of Chaos.

4) If you have Warcraft III: The Frozen Throne install it now.

5) Finally, connect to Battle.net with the game and download the latest patch or download and use the most recent patch from Battle.net.