Starcraft 2 has stopped working

by Roarick.roarick | 11/03/2010 02:11:42

Roarick.roarick

I know i've seen posts on this problem but I haven't found a solution. Everytime I queue up for a game I get about 5-10 minutes in then the game freezes and a "You were dropped!" message pops up and starcraft 2 crashes.

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System Information
------------------
Time of this report: 3/10/2010, 20:10:22
Machine name: JARON-PC
Operating System: Windows 7 Professional 32-bit (6.1, Build 7600) (7600.win7_gdr.091207-1941)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: XPS M1530
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A12
Processor: Intel(R) Core(TM)2 Duo CPU T8300 @ 2.40GHz (2 CPUs), ~2.4GHz
Memory: 4096MB RAM
Available OS Memory: 3582MB RAM
Page File: 1459MB used, 5703MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 8600M GT
Manufacturer: NVIDIA
Chip type: GeForce 8600M GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0407&SUBSYS_022E1028&REV_A1
Display Memory: 1776 MB
Dedicated Memory: 241 MB
Shared Memory: 1535 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO2077
Native Mode: 1440 x 900(p) (60.112Hz)
Output Type: Internal
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver File Version: 8.17.0011.9562 (English)
Driver Version: 8.17.11.9562
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 11/20/2009 21:34:54, 9333352 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4747-11CF-C256-25221FC2C535}
Vendor ID: 0x10DE
Device ID: 0x0407
SubSys ID: 0x022E1028
Revision ID: 0x00A1
Driver Strong Name: oem17.inf:NVIDIA_SetA_Devices.NTx86.6.1:Section002:8.17.11.9562:pci\ven_10de&dev_0407&subsys_022e1028
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess

by Charlesps | 11/03/2010 03:07:40

Charlesps

Hello Roarick

Laptops often have settings that can underclock the hardware. Make sure you have all power saving features turned off and that you are playing while connected to an external power source.

Laptops also tend to run hot. To reduce the chances of overheating be sure the vents for the laptop are clear, that you are on a hard flat surface or one designed for laptops, and that you are in a well ventilated area.

Some systems may reach high temperatures and overheating conditions while running StarCraft II. This is mainly due to the video card rendering the screens at full speed. As a workaround, there are two lines that you can add to your Documents\StarCraft II Beta\variables.txt file to limit this behavior.

Frameratecapglue=30
Frameratecap=60

The frameratecapglue controls the framerate at the menu screens. The frameratecap controls the framerate on all other screens. You may adjust these numbers to your liking.

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