[FAQ] Blizzard Game Trojan Alerts (AVG)
by Sixen | 24/09/2009 08:39:42![]() UPDATE 5/11 9:10PM PST Issue is back for War3.exe. UPDATE Looks like this issue is back, but for Diablo II's D2Win.dll. Version: 9.0.851 Definitions: 271.1.1/3120 (as of Tuesday, September 7th, 2010 11:43AM PST) Information on how to avoid the problem can be found below. --- The Solution Aside from waiting for AVG to solve that issue, you can add an exception to AVG so that you do not get an alert every time the "virus" is found. To add Diablo II.exe as an exception, do the following: 1) Open up the AVG Control Center 2) Navigate to Tools > Advanced Settings > PUP Exceptions > Click "Add Exception" 3) For "File", click the "..." and browse to your Diablo II.exe file, the default path is "C:\Program Files\Diablo II\Diablo II.exe" for XP and below, and "C:\Program Files (x86)\Diablo II\Diablo II.exe" for Vista and above. 4) Leave "Checksum" and "File Info" blank, they will be filled in automatically after you input an application. Leave "Any location - do not use full path" unchecked. And/or go to AVG Control Center -> Overview -> Resident Shield, click manage exceptions, and add your C:\ whatever-path-you-ha As Chuck said, if the file was deleted [and the Virus Vault was cleared], you will need to do a reinstall. However, if your Virus Vault was not cleared, you can retrieve the file by doing the following: 1) Open up the AVG Control Center 2) Navigate to History > Virus Vault 3) Select the Diablo II.exe and click the "Restore" button The Problem Users running AVG 8.5.409, with the newest Virus Definitions, 270.13.112/2391 from September 23rd at 11:00AM, will receive a false-positive Warning displaying Diablo II.exe infected with a Trojan horse.Backdoor.Gener
Source: http://forums.bat How to report the issue to AVG Follow the steps below: 1) Open up the AVG Control Center 2) Navigate to History > Virus Vault 3) Right-click the Diablo II.exe and select the "Send to analysis" option 4) Fill in your e-mail address and confirm the dialog Source: http://forums.avg [ Post edited by Sixen ] The Chat Gem Lives! http://www.Sixen |
by Charlesps | 24/09/2009 19:48:11![]() We are receiving reports that it has been resolved and they have posted as such in their forums: http://f If the file was deleted you will probably need to reinstall the game. Edit: Hi Sixen. [ Post edited by Charlesps ] Technical support needs your feedback. Please take the time to fill out a survey using the link below and tell me how I am doing: https:// |
by Charlesps | 31/12/2009 03:04:12![]() Thanks for the updates guys. I have not seen many reports of it but yeah it looks like it is happening again. Technical support needs your feedback. Please take the time to fill out a survey using the link below and tell me how I am doing: https:// |
by Charlesps | 31/12/2009 19:52:39![]() Thanks for the updates guys. I believe if the file was deleted then you will need to reinstall the game. Not familiar with their system but other AV programs have had similar requirements when the quarantined file has been deleted. [ Post edited by Charlesps ] Technical support needs your feedback. Please take the time to fill out a survey using the link below and tell me how I am doing: https:// |
by Charlesps | 26/02/2010 01:32:30![]() Thanks Sixen, Linked it in the other thread too since you brought it up from its deep slumber. Technical support needs your feedback. Please take the time to fill out a survey using the link below and tell me how I am doing: https:// |
by Datth | 08/09/2010 17:37:35![]() There was one bug where it's possible to make code run on War3 but that was patched a couple days later. It can't do that anymore :P Tech Support/Billing All of a sudden....VOID RAY! Pew! https:// |



