Crashes, when vs pc

by Neku.sakuraba | 12/04/2010 00:17:02

Neku.sakuraba

i tryed to play vs the pc with my friends but it keeps crashing rite when i game starts, they tried playing without me and it works for them, help T_T

by Charlesps | 12/04/2010 01:56:07

Charlesps

Hello Neku

Can you describe the crash with a little more detail? Is an error message created, does the game freeze, turn black, does the computer restart, etc?

Can you also post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Press the Windows Key and R
Type in: dxdiag
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste the data from the dxdiag file into your reply.

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by Charlesps | 12/04/2010 02:32:14

Charlesps

Can you try the beta drivers NVIDIA set up for StarCraft II:
http://www.nvidia.com/object/win7_winvista_64bit_197.25_beta.html

See if those resolve your issue.

We may also need to see the latest error.

1. Right click on your game shortcut icon and a popup menu should appear
2. Select "Open File Location" this should open the StarCraft II folder
3. In the StarCraft II folder there will be many files and folders, search for the Errors folder
4. Open this folder and you will find your Error files
5. Open the most recent text file and paste the data to a reply to this thread.

To copy and paste all the infromaiton press

Ctrl A (highlights all data in the file)
Ctrl C (copies the highlighted data to clip board)

Open a replay and press

Ctrl C (pastes data from the clip board)

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by Charlesps | 12/04/2010 04:22:57

Charlesps

You might check your documents folder to see if it is there. You can also try right clicking on the short cut for the game and choose run as administrator then look for the error folder again once the crash occurs.

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by Charlesps | 13/04/2010 01:36:57

Charlesps

Can you post some network information?

* Operating System (XP, Vista, Etc.)
* Firewall (McAfee, Norton, ZoneAlarm, etc. – please include firewalls that have been disabled and mention any firewalls that you have uninstalled including trials)
* Network Adapter and Drivers (http://us.blizzard.com/support/article.xml?articleId=21137)
* Router make and model (this should be printed somewhere on the front or back or bottom)
* Cable or DSL Modem make and model
* ISP (Internet Provider)
* Location (City, State)
* Traceroute ( http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26226 )



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by Charlesps | 13/04/2010 03:56:16

Charlesps

Did you let the traceroute complete? It doe snot make it all the way to our server?


Can you try bridging your wireless card to your wired card?

Click on the Start Menu and the Control Panel

Go to Network and Sharing Center

Click on Manage network connections (located under Tasks on the left)

Highlight your wireless connection, and an unused Ethernet/Lan connection
Right click the wireless connection and select "Bridge"
Your computer will then take a moment, and bridge the connections, and then reconnect

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