Constantly being dropped from game...

by Goodlife.boss | 04/04/2010 07:14:47

Goodlife.boss

Among the last ~30 games I've played, I've been dropped in more than 1/2 of them. A menu instantly pops up saying "You've been dropped", then giving me the options of quit game, exit sc2, etc. But when I click on anything, it crashes and closes sc2 entirely. What's the deal? I understand it's the beta but I've come to realize I drop waaaaay more then most other people...

B O S S

by Charlesps | 12/04/2010 02:57:42

Charlesps

Hello Goodlife

Because of the nature of forums there is no way we can guarantee that a post will receive responses from us.

We also have an email address that can be used to reach us. It is in the second post on the Forum Guidelines.
FORUM Guidelines and Information http://forums.battle.net/thread.html?topicId=23214331240&sid=5000#1


Q u o t e:
Email - beta.techsupport@us.battle.net


First, try powercycling your system. Turn off your computer, then unplug the modem and router. Wait a few minutes, then plug them back one by one waiting for each device to light up before proceeding to the next. Then restart your computer and see if the issue continues. Make sure you update your router and modem firmware as well. Also, try connecting your computer directly to the modem without the use of the router to determine if it's related to the router.

If the issue continues, try more steps here:
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26245

Technical support needs your feedback. Please take the time to fill out a survey using the link below and tell me how I am doing:
https://www.surveymk.com/s.aspx?sm=aW04S5FAdACKYEK_2f1kLKxQ_3d_3d

by Charlesps | 13/04/2010 01:33:43

Charlesps

If you have repeatable instances of the issue and you believe it is an issue with the game and not the client side of things than I recommend posting int he bug forum.

Technical support needs your feedback. Please take the time to fill out a survey using the link below and tell me how I am doing:
https://www.surveymk.com/s.aspx?sm=aW04S5FAdACKYEK_2f1kLKxQ_3d_3d

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