Connection issues to Blizzard

by Pinycone1234 | 06/04/2010 03:37:47

Pinycone1234

Hi, I this might be the correct place to post this.

I am having connection issues to some Blizzard sites, on these very forums, navigating from forum to forum loads instantly but but trying to view a thread takes about 1-2 minutes to load. Every other website (not related to blizzard) loads instantly. I have tested my network connection using http://www.speedtest.net/ and it seems to be fine. I cannot access the World of Warcraft forums or WoW main site what so ever, it tries to load it for 5 minutes and then gives me a "connection has timed out error". I can get on WCIII battlenet, my Battlenet account but cant get on any server on WoW. I am on a mac and using firefox.

Attempted fixes
Restarting computer and modem/router.


I dont know if this will help but I did a traceroute on us.logon.battlenet and got

traceroute us.logon.battle.net
traceroute to us.logon.battle.net (12.129.206.130), 64 hops max, 40 byte packets
1 Wireless_Broadband_Router (192.168.1.1) 0.932 ms 0.447 ms 0.464 ms
2 L100.PTLDOR-VFTTP-24.verizon-gni.net (98.108.149.1) 4.215 ms 4.617 ms 5.039 ms
3 184.19.244.42 (184.19.244.42) 5.000 ms 4.247 ms 4.925 ms
4 108.57.128.160 (108.57.128.160) 10.048 ms 9.198 ms 9.948 ms
5 0.so-7-1-0.XT1.SEA7.ALTER.NET (152.63.105.57) 87.581 ms 9.076 ms 9.919 ms
6 0.so-2-0-0.XT1.SEA1.ALTER.NET (152.63.104.225) 12.231 ms 11.734 ms 12.426 ms
7 POS6-0.BR1.SEA1.ALTER.NET (152.63.105.17) 12.531 ms 11.493 ms 12.637 ms
8 192.205.33.121 (192.205.33.121) 12.418 ms 11.506 ms 12.538 ms
9 * * *
10 * * *
11 * * *
12 cr84.la2ca.ip.att.net (12.123.30.249) 40.411 ms 39.340 ms 39.972 ms
13 gar5.la2ca.ip.att.net (12.122.129.25) 82.446 ms 79.168 ms 57.504 ms
14 12.122.255.74 (12.122.255.74) 40.002 ms 39.086 ms 39.966 ms
15 * mdf001c7613r0004-gig-12-1.lax1.attens.net (12.129.193.246) 40.203 ms *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * 12.129.206.130 (12.129.206.130) 39.601 ms !X
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 12.129.206.130 (12.129.206.130) 39.730 ms !X * 39.826 ms !X


Any suggestions or help would be greatly appreciated, thanks in advance!

by Charlesps | 06/04/2010 03:43:20

Charlesps

Hello Pinycone1234

Are you in the Pacific Northwest?
We have a thread regarding Verizon Customers in Oregon located here:
http://forums.worldofwarcraft.com/thread.html?topicId=24038610145&sid=1

My own update to the thread is located here:
http://forums.worldofwarcraft.com/thread.html?topicId=24038610145&sid=1&pageNo=5#91

and to keep you from having to wait to load it here is the post:

Q u o t e:

Thank you for the reports.

There are a couple of threads on Verizon's forums and it looks like some other sites are affected as well.

Their FIOS forums:
http://forums.verizon.com/t5/FiOS-Internet/Verizon-Oregon-Customers-Can-Not-Connect-to-CA-Sites-Including/td-p/180790/page/4

There DSL and Dial Up Forums:
http://forums.verizon.com/t5/High-Speed-Internet-DSL-and-Dial/DSL-Customers-in-Oregon-Also-Having-Terrible-Problems-with-Site/td-p/181080


Some people have reported issues with other websites as well such as these:
http://orangecounty.craigslist.org/
http://www.newegg.com/

Technical support needs your feedback. Please take the time to fill out a survey using the link below and tell me how I am doing:
https://www.surveymk.com/s.aspx?sm=aW04S5FAdACKYEK_2f1kLKxQ_3d_3d

by Charlesps | 06/04/2010 04:35:23

Charlesps

You are welcome.

We have been in contact with the appropriate people but have no ETA for when the issues will be resolved.

Hopefully soon but some reports show the issue nearing the 24 hour mark. Others have said some of the sites are back for them but not others.

Technical support needs your feedback. Please take the time to fill out a survey using the link below and tell me how I am doing:
https://www.surveymk.com/s.aspx?sm=aW04S5FAdACKYEK_2f1kLKxQ_3d_3d

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