Cannot connect to Battle.net
by Slotter.slotter | 29/04/2010 04:25:07 I don't know what to do but here's my system info. ---------------- System Information ---------------- Time of this report: 4/28/2010, 22:19:18 Machine name: ROGER-PC Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.1 Language: English (Regional Setting: English) System Manufacturer: Gateway System Model: RS780 BIOS: Default System BIOS Processor: AMD Phenom(tm) 9750 Quad-Core Processor (4 CPUs), ~2.4GHz Memory: 7934MB RAM Page File: 1957MB used, 14141MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found DxDiag Version: 7.00.6002.18107 32bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found. ---------------- DirectX Debug Levels ---------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: ATI Radeon HD 4600 Series Manufacturer: ATI Technologies Inc. Chip type: ATI display adapter (0x9498) DAC type: Internal DAC(400MHz) Device Key: Enum\PCI\VEN_1002& Display Memory: 4082 MB Dedicated Memory: 1014 MB Shared Memory: 3067 MB Current Mode: 1280 x 960 (32 bit) (75Hz) Monitor: Dell M781s Driver Name: atiu9p64 aticfx64 atiu9pag aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64 Driver Version: () DDI Version: 10.1 BGRA Supported: Yes Driver Attributes: Final Retail Driver Date/Size: , 0 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B71EE2-D7D8-11CF- Vendor ID: 0x1002 Device ID: 0x9498 SubSys ID: 0xE109174B Revision ID: 0x0000 Revision ID: 0x0000 Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {6E8329FF-B642-418B- {335AA36E-7884-43A4- {5A54A0C9-C7EC-4BD9- {6E8329FF-B642-418B- {335AA36E-7884-43A4- {5A54A0C9-C7EC-4BD9- {5A54A0C9-C7EC-4BD9- {3C5323C1-6FB7-44F5- {552C0DAD-CCBC-420B- {6E8329FF-B642-418B- {335AA36E-7884-43A4- {5A54A0C9-C7EC-4BD9- {5A54A0C9-C7EC-4BD9- {5A54A0C9-C7EC-4BD9- {5A54A0C9-C7EC-4BD9- {5A54A0C9-C7EC-4BD9- {5A54A0C9-C7EC-4BD9- {5A54A0C9-C7EC-4BD9- DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled ------------- Sound Devices ------------- Description: Speakers (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01& Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.5821 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 3/30/2009 05:15:50, 1746208 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Description: Realtek Digital Output (Realtek High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIO\FUNC_01& Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.5821 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 3/30/2009 05:15:50, 1746208 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No ---------------- Sound Capture Devices ---------------- Description: FrontMic (Realtek High Definition Audio) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.5821 (English) Driver Attributes: Final Retail Date and Size: 3/30/2009 05:15:50, 1746208 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF Description: Analog Audio In (Hybrid ATSC/QAM PCI-E AVS Video Capture (SoftEncoder)) Default Sound Capture: No Default Voice Capture: No Driver Name: {0.0.1.00000000}.{a1 Driver Version: () Driver Attributes: Final Retail Date and Size: , 0 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF ---------------- DirectInput Devices ---------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: IOI Smart Reader Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x0A48, 0x4001 FF Driver: n/a Poll w/ Interrupt: No ----------- USB Devices ----------- + USB Root Hub | Vendor/Product ID: 0x1002, 0x4398 | Matching Device ID: usb\root_hub | Service: usbhub ---------------- Gameport Devices ---------------- ------------ PS/2 Devices ------------ + Standard PS/2 Keyboard | Matching Device ID: *pnp0303 | Service: i8042prt | + Terminal Server Keyboard Driver | Matching Device ID: root\rdp_kbd | Upper Filters: kbdclass | Service: TermDD | + HID-compliant mouse | Vendor/Product ID: 0x15D9, 0x0A33 | Matching Device ID: hid_device_system_mo | Service: mouhid | + Terminal Server Mouse Driver | Matching Device ID: root\rdp_mou | Upper Filters: mouclass | Service: TermDD ---------------- Disk & DVD/CD-ROM Drives ---------------- Drive: C: Free Space: 661.4 GB Total Space: 938.9 GB File System: NTFS Model: Hitachi HDT721010SLA360 ATA Device Drive: D: Model: Optiarc DVD RW AD-7233S ATA Device Driver: c:\windows\system32\ -------------- System Devices -------------- Name: OHCI Compliant IEEE 1394 Host Controller Device ID: PCI\VEN_197B&DEV Driver: n/a Name: Hybrid ATSC/QAM PCI-E AVS Video Capture (SoftEncoder) Device ID: PCI\VEN_14F1&DEV Driver: n/a Name: Agere Systems PCI-SV92PP Soft Modem Device ID: PCI\VEN_11C1&DEV Driver: n/a Name: Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller Device ID: PCI\VEN_11AB&DEV Driver: n/a Name: Realtek 8185 Extensible 802.11b/g Wireless Device Device ID: PCI\VEN_10EC&DEV Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_1022&DEV Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_1022&DEV Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_1022&DEV Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_1022&DEV Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_1022&DEV Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV Driver: n/a Name: High Definition Audio Controller Device ID: PCI\VEN_1002&DEV Driver: n/a Name: ATI Radeon HD 3200 Graphics Device ID: PCI\VEN_1002&DEV Driver: n/a Name: High Definition Audio Controller Device ID: PCI\VEN_1002&DEV Driver: n/a Name: ATI Radeon HD 4600 Series Device ID: PCI\VEN_1002&DEV Driver: n/a Name: PCI standard ISA bridge Device ID: PCI\VEN_1002&DEV Driver: n/a Name: Standard Dual Channel PCI IDE Controller Device ID: PCI\VEN_1002&DEV Driver: n/a Name: Standard OpenHCD USB Host Controller Device ID: PCI\VEN_1002&DEV Driver: n/a Name: Standard OpenHCD USB Host Controller Device ID: PCI\VEN_1002&DEV Driver: n/a Name: Standard OpenHCD USB Host Controller Device ID: PCI\VEN_1002&DEV Driver: n/a Name: Standard OpenHCD USB Host Controller Device ID: PCI\VEN_1002&DEV Driver: n/a Name: Standard OpenHCD USB Host Controller Device ID: PCI\VEN_1002&DEV Driver: n/a Name: Standard Enhanced PCI to USB Host Controller Device ID: PCI\VEN_1002&DEV Driver: n/a Name: Standard Enhanced PCI to USB Host Controller Device ID: PCI\VEN_1002&DEV Driver: n/a Name: Standard Dual Channel PCI IDE Controller Device ID: PCI\VEN_1002&DEV Driver: n/a Name: ATI I/O Communications Processor SMBus Controller Device ID: PCI\VEN_1002&DEV Driver: n/a Name: ATI I/O Communications Processor PCI Bus Controller Device ID: PCI\VEN_1002&DEV Driver: n/a Name: High Definition Audio Controller Device ID: PCI\VEN_1002&DEV Driver: n/a ---------------- DirectShow Filters ---------------- DirectShow Filters: WMAudio Decoder DMO,0x00800800,1,1,, WMAPro over S/PDIF DMO,0x00600800,1,1,, WMSpeech Decoder DMO,0x00600800,1,1,, MP3 Decoder DMO,0x00600800,1,1,, Mpeg4s Decoder DMO,0x00800001,1,1,, WMV Screen decoder DMO,0x00600800,1,1,, WMVideo Decoder DMO,0x00800001,1,1,, Mpeg43 Decoder DMO,0x00800001,1,1,, Mpeg4 Decoder DMO,0x00800001,1,1,, ffdshow Video Decoder,0xff800001,2 Full Screen Renderer,0x00200000, On2 YUV12 Conversion Filter,0x00200000,1, CyberLink MPEG Video Encoder,0x00200000,1 ffdshow raw video filter,0x00200000,2, ffdshow Audio Decoder,0x3fffffff,1 CyberLink MP3/WAV Wrapper,0x00200000,1 DV Muxer,0x00400000,0,0 CyberLink AudioCD Filter,0x00200000,0, Color Space Converter,0x00400001 WM ASF Reader,0x00400000,0, Screen Capture filter,0x00200000,0, On2 Audio Level Filter,0x00200000,1, AVI Splitter,0x00600000, VGA 16 Color Ditherer,0x00400000, CyberLink Editing Service 3.0 (Source),0x00200000, Microsoft MPEG-2 Video Decoder,0x005fffff,2 On2 PNG Export Filter,0x00200000,1, On2 Resample Filter,0x00200000,1, On2 Swf Splitter Filter,0x00800000,1, AC3 Parser Filter,0x00600000,1, On2 Adaptive Deinterlace Filter,0x00200000,1, StreamBufferSink MJPEG Decompressor,0x00600 On2 FrameRate Filter,0x00200000,1, Yooo MultiGraph Sync Filter,0x00200000,1, On2 Swf Muxer Filter,0x00200000,2, MPEG-I Stream Splitter,0x00600000, SAMI (CC) Parser,0x00400000,1, On2 Video Encoder Filter,0x00200000,1, P2G Video Decoder,0x00200000,2 VBI Codec,0x00600000,1,4 MPEG-2 Splitter,0x005fffff, MPC - MP4 Source,0x00600000,0, Microsoft MPEG-2 Video Encoder,0x00200000,2 Internal Script Command Renderer,0x00800001, CyberLink Video Regulator,0x00200000 P2G Audio Decoder,0x00200000,1 MPEG Audio Decoder,0x03680001,1 DV Splitter,0x00600000, Video Mixing Renderer 9,0x00200000,1,0,,6. On2 Resize Filter,0x00200000,1, CyberLink Video Effect,0x00200000,1, Yooo YUY2 Decompressor Filter,0x00200000,1, CyberLink Audio Noise Reduction,0x00200000 Microsoft MPEG-2 Encoder,0x00200000,2 Yooo MultiGraph Sync Source,0x00200000,0, CyberLink Load Image Filter,0x00200000,0, On2 Adjust Volume Filter,0x00200000,1, MPC - MP4 Splitter,0x00600000, CyberLink MPEG-2 Splitter,0x00200000, CyberLink Audio VolumeBooster,0x0020 PNG Source,0x00200000,0, ACM Wrapper,0x00600000,1 On2 Flv Mux Filter (FlvSDK Edition),0x00200000, Video Renderer,0x00800001, MPEG-2 Video Stream Analyzer,0x00200000, Cyberlink Dump Dispatch Filter,0x00200000,1, Line 21 Decoder,0x00600000,1 Video Port Manager,0x00600000,2 On2 Crop Filter,0x00200000,1, Video Renderer,0x00400000, CyberLink Audio Resampler,0x00200000 WM ASF Writer,0x00400000,0, CyberLink MPEG-1 Splitter,0x00200000, VBI Surface Allocator,0x00600000 File writer,0x00200000,1, On2 QuickTime Source Filter,0x00200000,0, Cyberlink File Reader (Async.),0x00200000, CyberLink M2V Writer,0x00200000,1, _Mogulus Source Filter,0x00200000,2, _Mogulus Calback Filter,0x00200000,1, Yooo Resizer Filter,0x00200000,1, Cyberlink Dump Filter,0x00200000,1, CyberLink Video Stabilizer,0x0020000 Cyber DVD Navigator,0x00200000 On2 Average Volume Filter,0x00200000,1, Overlay Mixer2,0x00200000,1, AVI Draw,0x00600064,9,1, Microsoft MPEG-2 Audio Encoder,0x00200000,2 WST Pager,0x00800000,1,1 MPEG-2 Demultiplexer,0x0060 On2 BCHS Filter,0x00200000,1, DV Video Decoder,0x00800000,1 On2 Fix SampleRate Filter,0x00200000,1, ffdshow Audio Processor,0x00200000 LAME Audio Encoder,0x00100000,1 SampleGrabber,0x Null Renderer,0x00200000, MPEG-2 Sections and Tables,0x005fffff,1, Microsoft AC3 Encoder,0x00200000,1 On2 MP3 Source Filter,0x00800000,0, StreamBufferSour CyberLink TimeStretch Filter (CES),0x00200000,1,1 Yooo MJPEG Decompressor Filter,0x00200000,1, Smart Tee,0x00200000,1,2,, Overlay Mixer,0x00200000,0,0 CyberLink TL MPEG Splitter,0x00200000, AVI Decompressor,0x00600 CyberLink MPEG Muxer,0x00200000,2,1 AVI/WAV File Source,0x00400000,0, MPC - MPEG4 Video Splitter,0x00600000, On2 Flv Splitter Filter,0x00800000,1, Wave Parser,0x00400000,1, MIDI Parser,0x00400000,1, Multi-file Parser,0x00400000,1, File stream renderer,0x00400000, On2 Chroma-Key Filter,0x00200000,1, ffdshow subtitles filter,0x00200000,2, Microsoft MPEG-1/DD Audio Decoder,0x005fffff,1 AVI Mux,0x00200000,1,0,, MPC - MPEG4 Video Source,0x00600000,0, Line 21 Decoder 2,0x00600002,1,1,,6. File Source (Async.),0x00400000, File Source (URL),0x00400000,0,1 P2G Video Regulator,0x00200000 P2G Audio Encoder,0x00200000,2 On2 Denoise Filter,0x00200000,1, On2 YUV12 Filter,0x00200000,1, On2 IVTC Filter,0x00200000,1, Infinite Pin Tee Filter,0x00200000,1, Enhanced Video Renderer,0x00200000, On2 Video Decoder Filter,0x00800000,1, Yooo Video Callback Filter,0x00200000,1, BDA MPEG2 Transport Information Filter,0x00200000,2, MPEG Video Decoder,0x40000001,1 CyberLink MPEG Decoder,0x00200000,2 WDM Streaming Tee/Splitter Devices: Tee/Sink-to-Sink Converter,0x00200000 Video Compressors: WMVideo8 Encoder DMO,0x00600800,1,1,, WMVideo9 Encoder DMO,0x00600800,1,1,, MSScreen 9 encoder DMO,0x00600800,1,1,, DV Video Encoder,0x00200000,0 ffdshow video encoder,0x00100000,1 MJPEG Compressor,0x0020000 Cinepak Codec by Radius,0x00200000,1, ffdshow Video Codec,0x00200000,1,1 Intel IYUV codec,0x00200000,1,1 Intel IYUV codec,0x00200000,1,1 Microsoft RLE,0x00200000,1,1,, Microsoft Video 1,0x00200000,1,1,,6. Audio Compressors: WM Speech Encoder DMO,0x00600800,1,1,, WMAudio Encoder DMO,0x00600800,1,1,, IMA ADPCM,0x00200000,1,1 PCM,0x00200000,1 Microsoft ADPCM,0x00200000,1,1 GSM 6.10,0x00200000,1,1, Messenger Audio Codec,0x00200000,1,1 CCITT A-Law,0x00200000,1,1 CCITT u-Law,0x00200000,1,1 MPEG Layer-3,0x00200000,1 Audio Capture Sources: FrontMic (Realtek High Definiti,0x00200000, Analog Audio In (Hybrid ATSC/QA,0x00200000,0 Midi Renderers: Default MidiOut Device,0x00800000,1, Microsoft GS Wavetable Synth,0x00200000,1,0 WDM Streaming Capture Devices: ,0x00000000,0,0, ,0x00000000,0,0, ,0x00000000,0,0, ,0x0 CX23885/8 PCI-E Analog Video Capture,0x00200000,2 ,0x00000000,0,0, S100,0x002 S100,0x00200000, WDM Streaming Rendering Devices: Realtek HDA HDMI Out,0x00200000,1,1,, Realtek HDA HDMI Out,0x00200000,1,1,, Realtek HD Audio output,0x00200000,1, Realtek HDA SPDIF Out,0x00200000,1,1,, BDA Source Filters: CX23885/8 PCI-E BDA Tuner/Demod A,0x00200000,1,1,,6. CX23885/8 PCI-E BDA Tuner/Demod QAM A,0x00200000,1,1,,6. BDA Network Providers: Microsoft ATSC Network Provider,0x00200000, Microsoft DVBC Network Provider,0x00200000, Microsoft DVBS Network Provider,0x00200000, Microsoft DVBT Network Provider,0x00200000, Microsoft Network Provider,0x00200000, Video Capture Sources: CX23885/8 PCI-E Analog Video Capture,0x00200000,2 S100,0x00200000, Multi-Instance Capable VBI Codecs: VBI Codec,0x00600000,1,4 BDA Transport Information Renderers: BDA MPEG2 Transport Information Filter,0x00600000,2, MPEG-2 Sections and Tables,0x00600000,1, WDM Streaming TV Tuners: CX23885/8 PCI-E Analog Tuner,0x00200000,0,2 WDM Streaming Crossbars: CX23885/8 PCI-E Analog Crossbar,0x00200000, WDM Streaming TV Audio: CX23885/8 PCI-E Analog TvAudio,0x00200000,1 BDA CP/CA Filters: Decrypt/Tag,0x00 Encry XDS Codec,0x00200000,0,0 WDM Streaming Communication Transforms: Tee/Sink-to-Sink Converter,0x00200000 Audio Renderers: Speakers (Realtek High Definiti,0x00200000, Default DirectSound Device,0x00800000,1, Default WaveOut Device,0x00200000,1, DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1, DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1, Realtek Digital Output (Realtek,0x00200000, BDA Receiver Components: CX23885/8 PCI-E AVStream TS Capture A,0x00200000,1,1,,6. CX23885/8 PCI-E AVStream TS Capture QAM A,0x00200000,1,1,,6. |
by Charlesps | 29/04/2010 04:31:03 Hello Slotter What happens when you try to connect? Technical support needs your feedback. Please take the time to fill out a survey using the link below and tell me how I am doing: https:// |
| by Charlesps | 29/04/2010 04:49:44 Have you made sure that the game has exceptions in your firewall and that the proper ports are open on your router and firewall? http://u Technical support needs your feedback. Please take the time to fill out a survey using the link below and tell me how I am doing: https:// |
| by Charlesps | 29/04/2010 04:59:08 Turning firewalls off does not always remove their protection. depending on the firewall, many of them will prevent more program when off so we recommend that it either be configured or removed. If removed it may be necessary to use a removal tool from the people that created the program. How was the router ruled out? Can you create a traceroute to the servers to see if there are any issues there? http://u Technical support needs your feedback. Please take the time to fill out a survey using the link below and tell me how I am doing: https:// |
by Charlesps | 30/04/2010 02:12:09
If you made the traceroute can you post the results in this thread? Technical support needs your feedback. Please take the time to fill out a survey using the link below and tell me how I am doing: https:// |
| by Charlesps | 30/04/2010 03:54:14 Nothing stands out there. Is there a chance you can bypass the router just to fully rule it out of the equation? To do this you would need to connect directly to the modem. Technical support needs your feedback. Please take the time to fill out a survey using the link below and tell me how I am doing: https:// |
| by Charlesps | 30/04/2010 04:05:07 Can you try putting your computer into the DMZ on the router? This is not as affective but should rule out a number of router based issues. It will also lower your protection so only do it as a test and do not do anything else on line while you are checking this out. Than remove it once you have verified one way or the other. Technical support needs your feedback. Please take the time to fill out a survey using the link below and tell me how I am doing: https:// |
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