Authenticator wtf?

by Half.dead | 26/04/2010 00:02:18

Half.dead

Ok, my account, when logging in, requires an authenticator. I never put an authenticator on my account. What's going on?

by Charlesps | 26/04/2010 02:18:36

Charlesps

Hello Half

Please contact our Billing and Account Services department for assistance with this issue.

Billing representatives are on hand to take your call between 8am to 8pm PST, at 1-800-59-BLIZZARD (800-592-5499). Customers in Australia should call 1-800-041-378. Our Billing team will be happy to assist you with any billing related questions. We look forward to helping you get this resolved. You may also contact them via email at Billing@Blizzard.com.

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by Charlesps | 26/04/2010 02:22:45

Charlesps


Q u o t e:
Keeps you from logging in and bumping them off.


Correct, they use the method as a way to keep control of the account during the period that they are trying to abuse it. They are mainly after World of Warcraft accounts.


Q u o t e:
Sometimes blizzard adds it though, to keep THEM out.


Incorrect. We never add an authenticator. We have other means of locking out accounts once a compromise is detected.

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by Charlesps | 26/04/2010 02:26:50

Charlesps


Q u o t e:


Good to know, thanks... I had heard you guys added them to block the farmers out.


Nah, we will just lock out the account. Gives different message so it is unmistakable that it is on our end. Adding an authenticator would be more time consuming and would not provide enough detail as to what is going on.

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by Charlesps | 26/04/2010 02:33:31

Charlesps

Also available on the iPod touch and on phones using the Android operating system.

Those ones are free. There are some other supported pohnes that have an application that costs 99 cents. And of course the physical token which is $6.50 USD from our store.

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by Charlesps | 26/04/2010 02:40:52

Charlesps

It depends in part on your carrier:
https://us.battle.net/account/support/mobile-auth-download.xml

We do not have a list of the Android phones that are supported. Some limitations may exist depending on your carrier but for the most part if it is an Android phone than it will work.

I have one on mine though I still use the keychain version. I never go anywhere without my keys but I have been known to leave my phone at home on accident.

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