I logged on to my SC2 beta account and is now asking for an authenticator. According to what i've read, that means my account has been hacked. Is there something someone here can help me with? Apparently I can create posts on this forum but I can't actually login to battle.net account management or in game to play. Also, I can't call on the phone because after 20 tries, each time it tells me "high call volume"............

Please help. Thanks.

Hello Gormeroth

I will look into this issue for you but I encourage you to try to contact our Billing and Account services team as well as my contacts can take some time to get back to me.

You may also want to check the following thread on compromised accounts in the customer service forums:
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Billing and account services representatives are on hand to take your call between 8am to 8pm PST, at 1-800-59-BLIZZARD (800-592-5499). Customers in Australia should call 1-800-041-378. Our Billing team will be happy to assist you with any billing related questions. We look forward to helping you get this resolved. You may also contact them via email at Billing@Blizzard.com.

Veni

If you already in the queue then help is going to be quicker that way. When I submit the info it goes to the same people and they have to investigate it when they get a chance. This usually means after the phones shut off.

Good luck!